FREQUENTLY ASKED QUESTIONS
-
Yes, we deliver! Delivery fees are calculated based on the time and number of staff required, plus mileage to cover fuel. We no longer allow pick up of any hire items.
-
We are happy to set up the furniture for your event, however we aren’t currently in the styling business. We work with some amazing people in the events & coordination biz, so would be happy to put you on to some local talent if you are wanting that level of service.
-
Yes, absolutely! We are happy to deliver all over the upper North Island. If your event is further afield, we may be able to help but minimum spends are typically higher than noted below.
Please get in touch with us if you are after specific pricing for a delivery for an obligation free quote.
-
If you are hiring a marquee with us, then yes absolutely! However if you aren’t hiring a marquee, we generally unload all of the furniture and ‘make up’ any pieces as needed, but leave setting it out for you to set up as you’d like. If you’d like help with set up, we can absolutely help you but this may incur an additional fee
-
Our delivery fees consider where your event is, what you have hired and how many staff will be required. Our fees consider
Travel time to and from your location, typically for two return trips
Vehicle running costs
Accommodation where travel and delivery will take more than a days work
Our travel fees only ever cover our cost; we do not make a profit on what we charge and try to keep these costs as reasonable as possible!
We don’t include cleaning of the hire items on their return or loading and unloading times by our team
-
As noted in our terms and conditions, changes to the order will only be accepted if they total no more than 15% of the total amount still owing and are not within 59 days leading up to the event.
We will not accept changes to the order and will give no refunds for cancellations within 30 days of the delivery date. This excludes RSVP changes of up to $500.
Additions to your hire may result in increased travel fees if additional staffing is required
-
Yes, our minimum spend is $600 for local hires (within approx half an hour of Cambridge) and $900 for all other hires. This minimum spend excludes delivery, any other services, decals and signage. We sometimes make exceptions to this outside of peak times.
-
Our standard hire period is three days - this allows one day for delivery and set up (if needed), the day of the event, and the following day for pack down! Sometimes hire periods may be longer depending on our scheduling but this would be mutually agreed. If you are needing furniture for extra days, additional hire fees may apply.
-
Whilst we love to think that our clients treat the furniture hired from us as if it was their own, we are realistic that we all have ‘that mate’ who can take it a bit far on the dance floor.
We take a bond from all clients which is payable prior to your hire and typically will cover any damages or excessive cleaning required, if this happens. Any additional costs would be invoiced after your hire, and when no damages occur, the bond is refunded in full within a week of picking up your hire.
-
Yes! We are double vaccinated and will always meet government protocols and guidelines to support your event proceeding. If you have any specific questions around this, please get in touch
-
Yes! Our pricing includes set up and pack down of our marquee by our experienced team. Due to the complex nature of building a marquee, setting this up yourself is not an option.
-
Set up of the clear marquee typically takes 6 hours (excluding lighting and furniture set up), with pack down taking around 4 hours.